TavirioBlog
Less routine in customer service and sales.
Practical guides for small businesses and online shops: how to organise your work before you start automating it.
Articles
Which processes should a small business automate?
How to spot repetitive processes, pick a good area to start with and introduce automation without losing control.
ReadHow to build a customer service knowledge base
What a knowledge base should contain, how to assign ownership of content and how to spot gaps effectively.
ReadHow to organise a shared business inbox
A practical guide to organising a company inbox: priorities, message statuses, ownership and shared rules for replies.
ReadHow to reduce repetitive customer questions
Find out where repetitive customer questions come from, how to organise your information and when automation can safely help.
ReadAutomation vs autopilot: what's the difference
How work automation differs from an autopilot, and how to set levels of action, checkpoints and the decisions that stay with people.
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