TavirioTavirio Chat · Intelligent customer service
Intelligent customer service that knows every product you sell.
Tavirio Chat answers your shop customers 24/7, helps them choose the right product and supports sales, even when you're not working. Trickier questions go to your team. It replies in the customer's language: Polish, Czech, German or English. After conversations it keeps working: it shows what's missing from your shop's knowledge and which products customers ask about.
Works with: WooCommerce, Shoper · from €25 / mo
- AI included, no extra fees per resolved case
- Answers from your catalogue and terms
- No card required
The difference
Your work today vs. with Tavirio Chat.
TodayWithout Tavirio
- A customer writes at 10 pm, and gets an answer in the morning
- You send the same shipping text 30 times a day
- Customers search for products on their own and often give up
- You don't know what customers ask about most
With TavirioTavirio Chat
- Answers in seconds, 24/7, based on your shop data
- Your team has more time for more important things
- Customers get accurate recommendations for products, with price and availability
- You see the most common questions and customer needs, without spending time on them
Works in the background
It answers at night. By morning, you know what's missing.
Any shop chat can answer on its own. Tavirio Chat also does what is usually left to the owner: it collects the questions it couldn't answer and the demand for products you don't stock.
- 22:47
A customer asks about running shoes
Size 43, delivery before Saturday.
- 22:47
Chat recommends a product
With the price, availability and shipping time from your terms. The customer buys.
- 23:15
A return after 40 days
This needs a decision from your team. The conversation is passed to you with its history and the customer's contact details.
- MORNING
Knowledge gaps list ready
For example, 7 questions like “Do you ship to Germany?” that Chat had no answer to.
- YOU
You add one answer
And take over the conversations passed to you. From now on, Chat answers that question too.
A sample night in an online shop. Times and figures are illustrative.
Comparison
What does AI chat really cost?
In many AI chat tools, AI is a paid add-on or a fee for every resolved case. In Tavirio Chat, AI is included in the plan price, and you pay one fixed final price.
| Feature | Tavirio Chat | Chat with a paid AI add-on | Live chat without AI |
|---|---|---|---|
| How you pay for AI | included in the plan, per full conversation | usually a separate add-on or a fee per resolved case | no AI, you pay per support-staff seat |
| When the customer gets a reply | instantly, 24/7 | instantly, until the add-on allowance runs out | when someone from your team is at the computer |
| Where the answers come from | from your catalogue, terms and shipping rules | depends on the tool, often from the FAQ and selected pages | from your team member's own knowledge |
| Currency and price | EUR, final price | often USD or prices excl. VAT | depends on the provider |
300 AI conversations in Tavirio Chat€49 / moannual plan, final price
A general comparison of types of tools, not specific companies. Details depend on the provider and plan you choose.
What it does
Four tasks where Chat takes work off your team.
Answers customer questions
Shipping, returns, availability, sizes and payments. Tavirio Chat answers customers 24/7 using your shop's product information, terms and documents.
- Knows the products and rules of your shop
- Uses the documents you share
- Shows what information it's missing
Advises and sells
The customer describes what they're looking for, and Chat asks about size, colour or capacity, but only about features the products in your shop really have. It recommends matching products with price, photo and availability, and compares them by specs on request.
- Follow-up questions about features of your shop's products
- Product cards and spec comparison
- Cart from a shopping list, by voice too
Hands the conversation to a human
When a customer needs help from a person, Tavirio Chat hands the conversation to your team together with its history. Nobody has to start the conversation over.
- Hands more difficult conversations to your team
- Lets you review and correct answers
- Collects customer contact details
Looks like your shop
Match the look of Chat to your shop. Choose the colours, logo, greeting and communication style. All in one dashboard.
- Matches your brand colours
- Preview on desktop and mobile
- Undo changes at any time
Selling through conversation
From question to cart. In one conversation.
Tavirio Chat doesn't just answer. It helps the customer buy, check an order and report a return, and you decide what it's allowed to do.
Cart via chat
The customer types a shopping list, e.g. “2 pairs of gloves size M and an oil”. Chat picks the products, shows a cart with quantities and the total, and one button adds everything to the shop cart.
Voice ordering
The customer taps the microphone and says what they need. They check the transcribed text, and from there it works like a shopping list. Recordings are not stored.
Bundles in two versions
You describe a bundle in the dashboard, e.g. a pedicure station. Chat picks products in a budget and a premium version, calculates the totals and takes the customer's budget into account.
Order status
“Where's my parcel?” Chat asks for the order number and email, sends a one-time code and gives the status and tracking number. For Shoper and WooCommerce.
Reorders and substitutes
A verified customer repeats a previous order. If a product is no longer available, Chat suggests a substitute from your catalogue.
Regular and business customers
“What I usually order”, saved shopping lists and contact details of the account manager, if you want to show them.
Returns and complaints
Chat guides the customer step by step: order number, email, description of the problem and photos from their phone. The request lands in your dashboard.
Abandoned carts
Chat records why the customer didn't buy: price, shipping, delivery time or availability. When the customer comes back, it reminds them of the cart prepared for them.
Discounts on your terms
Only within your thresholds and with codes that exist in your shop, up to 30%. Chat passes larger amounts to a salesperson. It also tells customers how much more they need for free shipping.
Off by defaultContact with a person
Below the chat window there are phone and “Talk to support” buttons. The phone button appears during your business hours, and your support team receives the customer's contact details.
Chat doesn't change anything in your shop apart from adding products to the customer's cart. Anything that could cost the shop money, e.g. discounts, reminder emails or compensation, is off by default or works as a suggestion for your support team.
After conversations
Chat shows you what your customers want.
Conversations turn into an action list: gaps in your shop's knowledge, conflicting information and products customers ask for that you don't stock.
Tavirio Chat dashboard · today
sample data- Knowledge gaps5 TO FILL IN
- Demand outside your range3 PRODUCTS
- Conflicting information1 TO CHECK
These figures are examples. You'll see your own results during the 14-day trial.
Start
Set up Chat yourself in minutes.
Create an account
Enter your email and choose a plan. No payment card.
Connect your shop
Connect WooCommerce or Shoper. Chat imports your products and content.
Adjust the look
Set the colours, logo, greeting and conversation style.
Add the widget
One line of code or a plugin. That's it.
Who it's for
Works best where repetitive customer questions take the most time.
Customers ask about products, sizes and shipping.
“Is this model available in size M and when will it arrive?”
Helps customers choose from hundreds of products.
“I'm looking for a gift for a 10-year-old under €50, what do you recommend?”
Less routine, more time for difficult cases.
“How can I return a product I bought 10 days ago?”
All features in every plan
Conversations
- Answers only from shop data
- Order status with an email code
- Returns and complaints with photos
- Handover to the team
- Rating and correcting answers
- Contact collection
Sales
- Product recommendations and comparison
- Cart via chat, by voice too
- Budget and premium bundles
- Reorders and substitutes
- Discounts based on your thresholds
- Abandoned carts
Knowledge
- Content from your site and shop
- Documents you add manually
- Knowledge gaps and contradictions
- Demand outside your range
Dashboard
- Overview and readiness check
- Test a conversation
- Contacts with stages
- Privacy and data export
Step by step
This is what working with Tavirio Chat looks like.
See step by step how Tavirio Chat starts serving your shop's customers.
Plugins → Add New Plugin → Upload Plugin → Activate
<script src="…/ai-commerce-chat.js" data-project-id="…" defer></script>
Illustrative view with sample data.
Calculator
Work out how much time you’ll get back.
See how much time and money you could save with Tavirio. Enter your own values and see the estimated benefits for your business.
Estimated time saved
0hours less time a month on repetitive questions
That’s about 0 working days.
0 a month
We count 30 days because the chat runs every day: conversations × minutes × share of repetitive matters. Check it in a 14-day trial, no card required.
This is only an estimate. Results depend on the data you enter, how your business works and how you actually use Tavirio.
Tavirio Chat pricing
Choose the plan that fits your business
Tavirio Chat has every feature in every plan. Plans differ only in the number of conversations per month and the number of shops or websites.
Prices with annual billing. The amounts shown are the average monthly cost.
What does one full conversation mean? It is a customer's whole conversation with Chat, regardless of how many messages are sent. One chat = one conversation.
Monthly averagePaid upfront for the year: €250You save: €50
To start with, for a small shop or website.
Try 14 days€0 for 14 days
Over the limit: €0.25 per conversation (optional)
Monthly averagePaid upfront for the year: €590You save: €118
For a shop with daily traffic.
Try 14 days€0 for 14 days
Over the limit: €0.25 per conversation (optional)
Monthly averagePaid upfront for the year: €1,190You save: €238
When chat is a permanent service channel.
Try 14 days€0 for 14 days
Over the limit: €0.25 per conversation (optional)
Monthly averagePaid upfront for the year: €2,090You save: €418
For large shops and teams.
Try 14 days€0 for 14 days
Over the limit: €0.25 per conversation (optional)
Pay-as-you-go is optional and off by default. The same rate applies on every plan, and extra charges in a month never exceed the price of the next plan up.
One conversation is the whole exchange, regardless of the number of messages.
Approaching your limit? You'll get a notification and choose: a higher plan or pay-as-you-go.
Unused conversations expire. A new allowance starts in the next billing month.
This is an approximate conversion of the monthly limit to 30 days. You can use conversations at any time during the month. Unused conversations do not carry over to the next billing period.
All features in every planThe same features, whichever plan you choose.
14 days freeNo payment card required.
You can change your plan at any timeA higher plan starts as soon as you pay the difference.
The allowance renews every month; unused conversations expire. You get a notification before you reach your limit. A higher plan works straight away once you pay the difference. Final prices. Annual payment upfront; 2 months free.
FAQ
Frequently asked questions about Tavirio Chat pricing
What does one full conversation mean?
One conversation is a new customer's whole conversation with Tavirio Chat, regardless of how many messages are exchanged. A customer can ask many questions within one conversation.
How do the Tavirio Chat plans differ?
All plans have the same features. They differ in the number of conversations available per month and the number of connected shops or websites. You choose the plan that suits your business.
What happens when I use up my conversation limit?
Tavirio notifies you before you reach the limit. You can then move to a higher plan or turn on pay-as-you-go: every conversation over the limit costs the same on every plan (the rate is shown next to the plans). If you choose nothing, Chat stops replying to customers once the limit is used up, until the end of the month.
Can I change my plan during the month?
Yes. A higher plan starts immediately once you pay the price difference. You do not have to wait for the next billing month.
Do unused conversations carry over to the next month?
No. Unused conversations do not carry over to the next period. Every billing month you get a new allowance of conversations according to your plan.
What does “1 shop or website” mean?
It is one place where Tavirio Chat runs – an online shop or an ordinary website. If you run several shops or websites, you can choose the Pro or Business plan.
What do I gain with annual payment?
You get 2 months free. You pay upfront for 10 months and use it for 12 months. The conversation limit still renews every month.
Can I try Tavirio Chat for free?
Yes. You have 14 days to test your chosen plan free of charge, with no payment card required. When the trial ends, you decide whether to continue. We do not charge you automatically.
FAQ
Questions about Chat
Can't find your question? Write to hello@tavirio.com. We reply on working days.
Which shops does Tavirio Chat work with?
WooCommerce and Shoper get a full integration: products, variants, categories, pages, orders and shipments. From Shopify and from an XML/CSV file, Chat imports the product catalogue only. Products refresh automatically, and nothing changes in your shop. Chat also works on a company website, e.g. one offering services.
Can I check Chat before going live?
Yes. In the dashboard you talk to Chat yourself before customers see it. The readiness check shows as a percentage what's still missing and takes you to where you can fix it.
Which language does Chat reply in?
In the customer's language: Polish, Czech, German or English.
Will Chat check order status?
Yes, in shops on Shoper and WooCommerce. The customer enters the order number and email, receives a one-time code and, after entering it, sees the status and tracking number. A logged-in Shoper customer with an additional integration doesn't need to enter a code.
Can Chat give discounts on its own?
Not by default. When you turn it on, it offers a discount only according to your thresholds and with a code that exists in the shop, up to 30%. Above the amount you set, it hands the conversation to a salesperson. Without discounts enabled, it says prices are fixed and suggests cheaper alternatives.
Does Chat change anything in my shop?
No. The only thing it does is add products to the customer's cart when the customer asks for it. Anything that could cost the shop money, e.g. discounts, reminder emails or compensation, is off by default or works as a suggestion for your support team.
Are voice recordings stored?
No. When a customer orders by voice, the recording is converted to text on our server, the customer checks that text, and the recording itself is not stored.
What if Chat doesn't know the answer?
It doesn't make one up. It takes prices, stock and information only from your shop and approved knowledge. When it isn't sure something is unavailable, it says “I couldn't find it” rather than “we don't have it”. It offers contact with your team and shows you in the dashboard which questions need more knowledge.
How do I install Chat in my shop?
On WooCommerce you install a ready-made plugin prepared for your shop, with no code to paste. On Shoper and any other website you paste one line of code and Chat works on every page.
Will the widget slow down my shop?
No. The startup script (about 4 KB compressed) loads in the background, only after the page content has loaded, so it doesn't delay rendering. The chat window loads separately and doesn't block your shop.
One ecosystem
Tavirio Chat works on its own or together with Mail and Seller.
Each product works on its own. Together they look after your business in three places from a single account: your inbox, your shop website and Allegro.
Tavirio Chat
Shop website: answers customers 24/7 and recommends products.
Tavirio Mail
Inbox: sorts emails, drafts replies, books meetings.
Tavirio Seller
Allegro: scores listings and prepares improvements.
14 days free · no card required
Try Tavirio Chat in your shop.
Try Tavirio Chat free for 14 days. See how it serves your customers and how much time it can save your business.
- No card required
- No contract, no commitment
- Set it up yourself in minutes