TavirioDashboard tour · 7 screens
This is Tavirio Chat from the inside.
Go through the dashboard screen by screen. For every view we explain what you see, what you can do and what counts towards your plan limit. At the end you'll find an exact breakdown of what you pay for.
Illustrative mock-ups with sample data. The dashboard may look slightly different.
What your customer sees
The chat window appears on your website. The customer writes in their own words, and Chat asks about size, colour or budget and shows matching products. It replies in the customer's language (Polish, Czech, German or English), and it only shows the order status after confirming that it's the customer's order.
This conversation counts as 1 conversation from your plan's limit, regardless of the number of messages.
What you can do here
- The customer writes in their own words, as they would to a salesperson
- Gets follow-up questions and a product recommendation
- Can ask to speak to your team or leave their details at any time
On screen
- 1A greeting you set yourself
- 2A follow-up question instead of guessing
- 3Product card with price, availability and a button to the shop
- 4Handover to a conversation with your team
3 Product card with price and availability
Overview: is everything working?
After signing in you see the chat's status, how up to date your shop data is, knowledge completeness, plan usage, conversations needing a response and any drops in answer quality.
What you can do here
- You check whether shop data is up to date
- You see conversations waiting for your team
- You act when answer quality drops
On screen
- 1Chat status
- 2Shop data freshness
- 3Plan usage
- 4Conversations needing a response
- 5Drops in answer quality
3 answers about delivery time were rated bad. Check your delivery knowledge.
CheckConversations: rate and correct
You see all conversations with customers. You can rate every Chat answer. For a bad one you enter what Chat should have shown, and the correction takes effect once approved.
What you can do here
- Check conversations handed to your team
- You rate Chat's answers
- You mark handled conversations as closed
On screen
- 1List of all conversations
- 2Handover to the team when Chat can't help
- 3Answer rating: good or bad
- 4Correction: what Chat should have shown
- 5Marking a conversation as closed
1 List of all conversations
Knowledge: what Chat knows and what it doesn't
Chat answers only on the basis of your shop and approved knowledge. The dashboard shows what it's missing, which products customers look for that you don't stock, and where your content contradicts itself.
What you can do here
- Add answers to questions that were missing
- You approve FAQ suggestions
- You indicate which information is correct
On screen
- 1Knowledge coverage
- 2Products with incomplete descriptions
- 3Knowledge gaps: what customers ask about
- 4Demand outside your range: what they look for that you don't have
- 5Contradictions in your content
Website: “returns within 14 days”. Terms: “30 days”.
Indicate which is correctAppearance: a window in your brand's style
The “Match my website” button prepares 3 design suggestions in your shop's colours. You can also pick one of 5 colour sets or set your own, light or dark mode, window position and button style.
What you can do here
- You pick one of 3 design suggestions
- You set the chat's name, greeting and tone of voice
- You save a draft, publish or undo changes
On screen
- 1Match my website
- 2Name and greeting
- 3Light, dark or automatic mode
- 4Preview on mobile and desktop
- 5Draft and publishing
Go live: check before customers see it
Chat connects to Shoper or WooCommerce and fetches products, prices, stock, shipping and promotions by itself. The readiness check shows as a percentage what's missing, and “Test a conversation” lets you talk to Chat before launch.
What you can do here
- You connect your shop or paste a code snippet
- You fill in what the readiness check points out
- You test a conversation before going live for customers
On screen
- 1Readiness as a percentage
- 2Shop connection
- 3Code snippet or plugin
- 4Test a conversation
<script src="…/ai-commerce-chat.js" data-project-id="…" defer></script>
Copy code Download the WooCommerce pluginContacts: nobody gets lost
When a customer leaves an email or phone number, it goes on the list together with the conversation it came from. You move it through the stages: new, in progress, contacted, closed.
What you can do here
- You see all contacts left by customers
- You open the conversation they came from
- You change the handling stage
On screen
- 1Contact handling stages
- 2What the customer needed
- 3Link to the conversation
What you pay for
You pay for the number of full conversations per month.
One conversation is a customer's whole conversation with Chat, regardless of how many messages are sent. One chat = one conversation.
Counts towards the limit
- A new customer's whole conversation with Chat
Doesn't count towards the limit
- Further messages in the same conversation
- Your team's messages after taking over a conversation
| Plan | Price | What's included | Roughly |
|---|---|---|---|
| Solo | €25 / mo | up to 100 full conversations per month · 1 shop or website | About 3 conversations a day on average |
| Start | €59 / mo | up to 300 full conversations per month · 1 shop or website | About 10 conversations a day on average |
| Pro | €119 / mo | up to 1,000 full conversations per month · 3 shops or websites | About 33 conversations a day on average |
| Business | €209 / mo | up to 3,000 full conversations per month · 5 shops or websites | About 100 conversations a day on average |
Every plan has the same features, Tavirio One included and a 14-day trial, no card required.
Tavirio does
- Answers customers 24/7 in their language, based on your shop
- Asks about needs and recommends products
- Hands tricky cases to your team and collects contacts
- Shows knowledge gaps and demand outside your range
You do
- You add knowledge and answer missing questions
- You set the chat's look and tone of voice
- You respond to conversations and contacts handed to your team
Still have questions about Chat?
You'll find the feature overview, pricing and FAQ on the product page.
14 days free · no card required
Try Tavirio Chat in your shop.
Create an account, connect your tool and see this dashboard with your own data. 14 days free, no card required.
- No card required
- No contract, no commitment
- Set it up yourself in minutes