TavirioHow to prepare your company knowledge
What Tavirio uses and what to prepare so that answers are accurate from day one.
Gather the key documents
Terms and conditions, delivery rules, returns and complaints, price list and your customers' most common questions. The files you already have are enough, PDFs included.
Add them in the Tavirio dashboard
Upload documents or paste the text. Tavirio only uses the knowledge you share.
Fill in the gaps
Tavirio shows what customers ask about that isn't in your knowledge. Write the answer once and the system will use it from then on.
Update after changes
Changed your price list or delivery rules? Replace the document. Answers use the new version straight away.
Good to know
- Short, specific answers work better than long documents full of exceptions.
- You'll find more practical tips on our blog, in the article on building a knowledge base.